As BPO continues to mature, many challenges common to IT outsourcing are being replicated in BPO engagements. Gartner has identified six major lessons learned from ITO that must be factored into these engagements. In the current economic environment, organisations and the providers of their business process services face a constantly changing set of demands. In the last year, we have seen more businesses in the US, Western Europe, Australia and Japan examine business process outsourcing (BPO) as a viable solution to recessionary economic environments. Weiter zum Artikel (via globalservicesmedia.com)
