Indian call center agents have long been the face of the Indian BPO industry to the world. The, what may in retrospect be called ludicrous phenomenon, of Indian agents taking on not just American names, but also their mannerisms and accents, to take calls from people buying insurance, getting their computers fixed and their utility bills paid spawned not just a jumbo outsourcing economy, but also led to a worldwide cultural and political impact. Yet it functioned quite effectively providing jobs and employment to hundreds of thousands in India and cost savings of millions of dollars to the firms involved. Weiter zum Artikel (Quelle: outsourceportfolio.com)
